Alexandre LanoueYou can’t clone your call center agents, but you can clone their capabilitiesFor many companies, their call center is the main point of contact for their customers. Therefore, it is very important for them to propose…Mar 9, 2023Mar 9, 2023
Alexandre LanoueSimplify your new technology deployment with chatbotAs part of the digital shift, the adoption of new technologies is inevitable. The challenge in this type of project is to easily provide…Mar 2, 2023Mar 2, 2023
Alexandre LanoueAnalyzing email requests in real time…is it possible?As mentioned in my last post, using technology to transform the call center engagement model allows for a quick and efficient return on…Feb 23, 2023Feb 23, 2023
Alexandre LanoueGive your customers a reason to smile: opt for an effective multi-channel approachSaturday morning, 9 a.m., the children are quietly playing and listening to some background music in the living room. I think it would be a…Feb 16, 2023Feb 16, 2023
Alexandre LanoueSupporting Your Business Reinvention and TransformationOver the past five years, SIA has undergone a transformation in order to provide a new generation offering to our customers, making it…Feb 9, 2023Feb 9, 2023
Alexandre LanoueNo, UX Design is not just an executive jobHello, my name is Hugo and I am a UX DesignerJan 26, 2023Jan 26, 2023
Alexandre LanoueHow We Integrated Pipedrive™ with Common Sense™Generally, when companies undertake a digital transformation, they are aiming to improve the efficiency of their business processes and…Jan 19, 2023Jan 19, 2023
Alexandre LanoueChatbot Design: “The User Is Always Right!”…True or False?Ever since I was little, I have been hearing this: “The customer is king!”Jan 12, 2023Jan 12, 2023
Alexandre LanoueChatbots: 13 Do’s and Don’ts, a Beginner’s GuideThe intro… or a bit of ramblingJan 5, 2023Jan 5, 2023