Alexandre Lanoue – Medium

Alexandre Lanoue

You can’t clone your call center agents, but you can clone their capabilities

For many companies, their call center is the main point of contact for their customers. Therefore, it is very important for them to propose…

Mar 9, 2023

You can’t clone your call center agents, but you can clone their capabilities

Mar 9, 2023

Simplify your new technology deployment with chatbot

As part of the digital shift, the adoption of new technologies is inevitable. The challenge in this type of project is to easily provide…

Mar 2, 2023

Simplify your new technology deployment with chatbot

Mar 2, 2023

Analyzing email requests in real time…is it possible?

As mentioned in my last post, using technology to transform the call center engagement model allows for a quick and efficient return on…

Feb 23, 2023

Analyzing email requests in real time…is it possible?

Feb 23, 2023

Give your customers a reason to smile: opt for an effective multi-channel approach

Saturday morning, 9 a.m., the children are quietly playing and listening to some background music in the living room. I think it would be a…

Feb 16, 2023

Give your customers a reason to smile: opt for an effective multi-channel approach

Feb 16, 2023

Supporting Your Business Reinvention and Transformation

Over the past five years, SIA has undergone a transformation in order to provide a new generation offering to our customers, making it…

Feb 9, 2023

Supporting Your Business Reinvention and Transformation

Feb 9, 2023

Deploying your Node.js Application on IBM Cloud

Prerequisites

Feb 2, 2023

Deploying your Node.js Application on IBM Cloud

Feb 2, 2023

No, UX Design is not just an executive job

Hello, my name is Hugo and I am a UX Designer

Jan 26, 2023

No, UX Design is not just an executive job

Jan 26, 2023

How We Integrated Pipedrive™ with Common Sense™

Generally, when companies undertake a digital transformation, they are aiming to improve the efficiency of their business processes and…

Jan 19, 2023

How We Integrated Pipedrive™ with Common Sense™

Jan 19, 2023

Chatbot Design: “The User Is Always Right!”…True or False?

Ever since I was little, I have been hearing this: “The customer is king!”

Jan 12, 2023

Chatbot Design: “The User Is Always Right!”…True or False?

Jan 12, 2023

Chatbots: 13 Do’s and Don’ts, a Beginner’s Guide

The intro… or a bit of rambling

Jan 5, 2023

Chatbots: 13 Do’s and Don’ts, a Beginner’s Guide

Jan 5, 2023

Alexandre Lanoue

Alexandre Lanoue

Advising Business Leaders on Enterprise Business Agility — Let’s put smart to work! alexandre.lanoue@siainnovations.com

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