People have long associated chatbots with customer service — like those chat boxes that pop up with messages that try to engage with us whenever we visit a page online. In general, chatbots help streamline communication for customers. For example, a restaurant can use chatbots to filter and categorize inquiries…

There are plenty of reasons why businesses resist using a virtual assistant. They may think chatbots are just a passing fancy and they will be wasting their money investing in the technology. …

Saturday morning, 9 a.m., the children are quietly playing and listening to some background music in the living room. I think it would be a great time to contact the customer service department of my cell phone company to negotiate my new plan. …

As mentioned in my last post, using technology to transform the call center engagement model allows for a quick and efficient return on investment. To achieve this, there are 6 proven use cases. …

As part of the digital shift, the adoption of new technologies is inevitable. The challenge in this type of project is to easily provide relevant information to users. This is where the virtual assistant can become an interesting vehicle. We recently completed a project of this nature. To give you…

Pour plusieurs entreprises, leur centre d’appel est le principal point de contact avec le client. Il est donc très important de proposer une expérience client exceptionnelle et cela représente un défi! …

For many companies, their call center is the main point of contact for their customers. Therefore, it is very important for them to propose an exceptional customer experience and this poses a great challenge! I’m sure that you can all recount negative encounters that you have experienced when contacting…

A few days ago, a friend asked me to give him a definition of digital transformation. I found the question excellent, because the subject is very popular lately. At first glance, the answer may seem simple … but it is far from being the case! There are several definitions of…

In the past few weeks, I’ve met with several organizations that are asking questions about how they can foster better collaboration among their employees. Many of these organizations have adopted collaborative technologies, but have failed to achieve the desired results. …